Support.

Questions about the Plonda app or about a project? Write to us.

Last updated: 25 September 2026

Contact

Email: support@plonda.com

We reply Monday to Friday. We aim to answer within one working day, but do not commit to a fixed deadline.

The statutory deadline applies to privacy requests: we answer those within one month of receipt (Art. 12(3) GDPR).

Plonda, represented by Lukas Kromminga
Silcherstraße 1
80807 Munich
Germany

What helps us with a problem

Please describe what you did and what happened instead. It also helps to know: the device and operating system version you used, the version of the Plonda app, the name of the project or site and, if possible, a screenshot.

Never send us passwords. We will never ask you for your password.

Account and access

Access is set up through your company. If you have forgotten your password or an account is no longer needed, contact the responsible person at your company or write to us.

How to have your account and data deleted is described under Account and data deletion.

Privacy and security

How we process data in the app is described in the privacy policy for the app. The website privacy policy applies to the website.

Please send privacy requests to privacy@plonda.com. If you have found a security vulnerability, report it to the same address and please do not publish it before we have been able to fix it.

Incidents and maintenance

We announce planned maintenance to the companies affected. If a problem is ongoing, please still get in touch: that is how we learn what it means for your site.