Account and data deletion.
How to have your Plonda account and your data deleted.
Last updated: 25 September 2026
Deletion in the application
Open the account menu at the top right, select “Account settings” and then “Delete account”. To confirm, type DELETE. After that, signing in is no longer possible.
If you own a workspace that other people are part of, that workspace continues to exist and is handed to a new owner. Deleting a workspace together with its projects and files is done separately, via “Delete workspace”.
Deletion by email
You can also request deletion without the app. Write to privacy@plonda.com from the email address your account was created with, and give your name and, if known, your company. We confirm receipt and let you know once the deletion has been carried out.
If you can no longer access that address, write to us anyway; we will then verify in another way that the request comes from you.
What is deleted
We delete your account and your personal details: name, email address, credentials, role, language setting, your notification identifiers, and the voice notes and support messages associated with your account.
What remains, and why
Recordings, models and billing results belong to the project, and therefore to the company they were created for. This project data remains in place even when your personal account is deleted; your name in it is replaced by a note that the account was deleted. If you would like project data deleted, contact the company it belongs to, or contact us and we will pass the request on.
Accounting records and other data we are required to keep under commercial and tax law remain stored for the statutory retention periods, generally six to ten years (§ 257 HGB, § 147 AO), and are only used for that purpose during that time. We keep security logs only for as long as this is necessary to prevent misuse.
How long it takes
We delete your account within 30 days of receiving the request. Data disappears from backups as those are overwritten in the normal cycle, at the latest after 90 days.
Uninstalling the app
Deleting the app from your device removes the recordings stored locally, but not your account. Please also request deletion using one of the two routes described above.
Response deadline
We answer deletion requests within the statutory period of one month from receipt (Art. 12(3) GDPR).
Questions
How we process data is described in the privacy policy for the app. If you have questions, reach us at privacy@plonda.com.